To improve user experience design, the bot should simulate person-to-person communication.Įmotions generate a more intimate connection towards the other party. Once you know their age, background, location, and language, you can build your responses accordingly. It’s essential to study and get to know your users. Personality makes the conversation more amusing and makes it feel more human.įurthermore, it makes the chatbot more relatable and believable. This is because it reduces the chances of the customers getting frustrated when talking to the bot.Ĭhatbots are created for humans, and therefore, they need to communicate like humans.Ī bot’s way of communicating should represent real–life conversations. Having a persona with a suitable character image that mirrors the target customer and company’s brand is useful. It is important to be open to any user input, while clearly stating the scope of the chatbot at the beginning of the conversation, so that the user won’t feel frustrated if the chatbot fails to answer questions beyond their capabilities.
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